State Farm® Insurance Agent Charlotte Russell

"Working with my insurance agent was a very positive experience. They were knowledgeable, friendly, and took the time to answer all my questions. I felt well taken care of and confident in my coverage. I would definitely recommend their services"

"All my questions were answered with honesty. I am sure I have the best coverage as possible."

"Wow — Monica is simply amazing.
She was genuinely helpful, truly cared, and took the time to educate me instead of rushing through things. She gave me clear insight, answered my questions, and made the whole process feel easy and stress-free.
Also — their new facility/office is beautiful: clean, organized, and welcoming. You can tell this team runs a professional operation.
If you’re looking for help, make sure you call Monica — she’s the real deal. ❤️"

"She is amazing, professional, and great knowledge ."

"excellent customer service and help from Dana in the office - was having some difficulty with tow truck and tele-support, and Dana worked in it straight away and fixed it within an hour"

"Easily reachable and very friendly."

"I enjoyed the visit I had with Leticia and Charlotte. We first got to familiarize ourselves with one another and then got down to business. Charlotte explained he basics of the policy I was there to sign up for, and when we reviewed my list of expenses and how I took care of them (income), she mentioned details that helped me take fresh interest in the logistics of my arrangement. When I returned home I read past statements with renewed understanding. During the visit when there was some interaction via telephone and/or computer, my phone wasn’t cooperating or connecting or something, and Charlotte assured me that she and Leticia would do the research needed to get everything straightened out. I realized that they are both very much like me, and we had a good time. I was smiling when I left."

"Best customer service"

"I’ve been working with Noemi for a while now I’ve always been super satisfied with the service I’ve been receiving. She address and answers any concerns I might have and responds in a timely manner. She has been very helpful anytime, I need help."

"I had an excellent experience working with Letticia Casimir-Lopez on my insurance needs. From the very beginning, she was professional, patient, and extremely knowledgeable. She took the time to clearly explain all my options, making sure I fully understood the coverage and benefits available. What stood out the most was how approachable and responsive she was—answering my questions quickly and guiding me through every step of the process without any pressure. Letticia went above and beyond to make sure I got the right plan that fit both my needs and budget. Her dedication and genuine care made the entire experience stress-free and smooth. I truly appreciate her help and would highly recommend her to anyone looking for reliable insurance support."

"Lovely customer service"

"Charlotte and her agency’s are amazing! If you are looking for top tier customer service then say no more and stop your search! You’ve stumbled onto the right agency who thrives on taking care of their customers and making them feel so welcome!"

"I was happy for the service i got from Latticie. Thank you."

"This is a great insurance company. They really care about customers and have excellent rates."

"Monica was a gem to work with. She was very personable and friendly and made the phone call and process very simple. She was thoughtful and truly showed she cared for me and my family!!"

"Didn't feel rushed. Helped me with insurance options. Statefarm is there for you. Edit: this place sucks"

"I had a car accident in June, my car was totaled and I had the payment to get a new car in a week, Charlotte Russell's office has provided me with excellent service, I'm a fan for life
😊"

"I had a very productive review of my policies and insurance and felt very comfortable with the decisions reached with regards to updating my policies."

"Letticia Casimir- Lopez was very helpful and understanding. I will refer Letticia Casimir- Lopez to my friends and family"

"Prompt attention very much appreciated! Phenomenal follow through!"

"I worked with Letticia, and she was incredibly helpful in helping me figure out my car insurance for the first time!"

"Excellent customer service!"

"Charlotte Russell's State Farm Agency is fantastic. The team at Charlotte's office, especially Dana, are always helpful, caring, and responsive."

"Everyone is super friendly and knowledgeable. They actually take their time with you and truly care about your needs ."

"Excellent service by Rayn!"